This information has been designed to provide patients with relevant and up-to-date information about this practice.

Healthcare services

Our team of experienced healthcare practitioners and staff at Bondi Junction Medical & Dental Centre are committed to providing high standard and comprehensive medical care to the community. The Doctors regularly engage with local health services and specialists to optimise your care.

Fees and billing arrangements

BULK-BILLING AVAILABLE

Private fees apply to all non-Medicare cardholders.

Please note: patients with overseas visitor health cover (Australian Private Health Cover) can claim a benefit from their insurer. Please retain a copy of your receipt to claim your benefit.

Patients with travel insurance:  you might need to obtain a copy of your consult notes from your doctor. You will then need to present your medical notes and a copy of your receipt to your insurer.

For travel insurance you might need to have obtained prior consent from your insurer.

Private fees may also apply for some Booked GP consultations (see details below: ‘Appointments’).

Initial workers compensation consultations will incur a fee either when a claim number is not provided or approval by the employer granting access to medical treatment with our doctors under workers compensation is not given before the initial consultation.

The doctors in this medical centre bulk-bill all patients electing to see the First Available doctor who have a valid Medicare card.

For bulk-billing walk-in consultations with the First Available doctor you may choose to join the queue remotely via the HaloGP app or simply drop-in to the medical centre. You must have a valid Medicare card to access bulk-billing services. Please note: join the queue remotely via the HaloGP app is only available between 8am to 4pm daily.

Doctors will see patients according to their place in the queue based on their time of attendance. However, patients triaged with urgent medical conditions will be given priority.

Requests to see a Preferred Doctor is subject to availability

As doctors see patients according to their place in the queue based on their time of attendance the doctors may not have time to see all patients who have made a request to see them. Any requests to see a preferred doctor exceeding the doctor’s capacity during their scheduled hours for that day may not be permissible.

To see your preferred doctor, we recommend that patients either book an appointment, or join the queue early during the preferred doctor’s span-of-hours for that day.

Please note: requests to see particular doctors cannot be accepted any earlier than 15 minutes before the doctor’s scheduled start-time.

When joining the queue to see a doctor be sure to present your Medicare card and or concession cards to reception on your attendance.

All NEW PATIENTS to the medical centre must present their photo ID and Medicare card or passport to complete their registration.

Operation Hours                *Private Fees – 1st Available Doctor

Monday to Friday                      8:00 am – 8:00 pm    $90.00
Saturday                                  8:00 am – 1:00 pm    $90.00
After Hours                                                               Fees
Monday to Friday                      7:00 am – 8:00 am    $100.00
Monday to Friday                      8:00 pm – 10:00 pm  $100.00
Saturday                                  1:00 pm – 6:00 pm    $100.00
Sunday                                                                      $100.00

*Fees quoted above are for standard consultations only.

All fees are payable at the time of consultation: Cash, MasterCard, or Visa credit cards and EFTPOS are accepted.

Private fees may apply to specialists, dental and allied health services and any non-Medicare service item.

Booked Appointments and Fees

Booked Consultations with: Dr Michael Wunsh – Dr Tony Prasad – Dr Rathna Prasad will be privately billed.

Please note: all patients with a valid concession card in addition to a valid Medicare card are bulk-billed.

• Standard consultation fee – $70.00 (Medicare rebate $38.20) out-of-pocket cost $31.80
• Long consultation fee – $110.00 (Medicare rebate $72.95) out-of-pocket cost $37.05
• Prolonged consultation fee – $150.00 (Medicare rebate $108.85) out-of-pocket cost $41.15

All other booked appointments with other doctors are currently bulk-billed.

Appointments

Our medical centre offers both walk-in and by appointment consultations. Patients are encouraged to book an appointment. Walk-in patients, especially, on weekends and after-hours, may experience long wait times.

To book an appointment, visit our website www.bondijunctionmedical.com.au and book online using HotDoc or download the HaloGP app to your smart phone by clicking the link below. You may also call Bondi Junction Medical & Dental Centre to book an appointment with our receptionists 02 8305 7777.

After Hours & Emergency Care

After Hours number phone 0481 616 950

For All Emergencies Phone ‘000’ (triple zero)

Home Visits

Currently only Doctor Moss provides home visits for his existing long-term patients under certain circumstances.

Telephone Access

Unless it is an emergency, we do not disturb Doctors during consultations with telephone calls. A message can be taken by reception staff and sent to the Doctor electronically for their response.

Recalls/Reminders

The Doctors in this Centre routinely send recalls and reminders to patients by SMS/letter (as appropriate) for follow up consultation and the review of test results.  If you do not wish to receive these reminders, please advise your Doctor or reception team.

From time to time you may also be provided with information about improving your health and offering you access to preventative health services that are appropriate to your care. If you do not wish to receive these reminders, please advise your Doctor or reception team.

Test Results, Scripts, Referrals & Other Paperwork

For information security reasons test results are not given out over the telephone. This means that all patients are required to return to the medical centre to discuss their results during a consultation with a Doctor. You also need to attend the medical centre to obtain any referrals, repeat scripts etc. as part of a consultation with a Doctor. Our receptionists do not have access to your clinical information and are unable to take requests for any of these items.

WE DO NOT PROVIDE COPIES OF REFERRAL LETTERS AND OR PRESCRIPTIONS THAT HAVE BEEN LOST. A consultation with a doctor is necessary to obtain any replacement letters or prescriptions.

National Healthcare Schemes

This Centre and Doctors who practise from here are involved with the following National Healthcare Schemes:

• E-Health
• National Bowel Cancer Screening Program
• Australian Immunisation Register

Please speak to your GP for further information.

Patient Feedback

We welcome feedback from patients to help us improve the services at our Centre. We take your concerns, suggestions and complaints seriously. Please speak to the Practice Manager or your doctor to discuss your concerns. If you prefer to fill in our feedback form above please do so.

We believe that problems are best dealt with within the Medical Centre. However, if you feel the need to discuss a matter outside of the Medical Centre, you may contact the Health Care Complaints Commission on 1800 043 159 or visit https://www.hccc.nsw.gov.au/.

Management of patient health information

Your medical record is private and confidential. It is our policy to maintain the security of personal health information at all times. A copy of our detailed Privacy Policy is available at reception. Our practice is registered to participate in, and supports, the digital My Health Record system, please enquire with our receptionists for further details or visit: https://www.healiusmedical.com.au/medical-centres-privacy-policy.

Transfer of medical record

We accept requests for the transfer of medical records should patients relocate to another practice.

To process requests for the transfer of medical records we must have your signed consent and proof of your identity under Australian legislation governing patient confidentiality. Your singed consent and proof of identity accompanying the request grants us your authority to release your medical records.

All requests for the transfer of medical records are handled, at another location, centrally, by the Records Department. Requests for medical records can take up to five-weeks to complete.

An administrative fee applies for processing transfer requests of medical records and the Records Department will contact patients for payment before releasing the requested records.

The transfer of medical records to your new doctor may be requested either by your new medical practice on your behalf or by you in person and will only be transferred with your authorisation.

Patients who require communication services

Telephone interpreter service and other communication support systems such as AUSLAN are available for patients or doctors. Please inform our Reception team. If you do not understand this information, or require a translation please speak to reception or contact: PatientFeedbackMC@healius.com.au

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